Workshop Hero ships goods Australia-wide. At this time we do not accept international orders through our website. Please ‘Contact Us’ to enquire about a special order. Shipping costs are influenced by the size and weight of the product and your delivery location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Order and Delivery Time-frames
We will send you a confirmation email as soon as you place your order. If you do not receive an order confirmation, please check that you have entered the correct email address or ‘Contact Us’ to get in touch.
Orders are dispatched within three (3) business days of receiving your order. Shipping times are estimated at between 3 and 10 business days depending on your location. If we anticipate that you will not receive your order within these time-frames due to availability of stock, we will advise a new expected delivery date.
If you are located in a regional area, please allow some additional time just in case. Weekend or Public Holiday orders will be processed on the next business day.
If your order does not arrive within 5 working days, please ‘Contact Us’ or phone us on (02) 9524 5236 so that we can track your order. Please include your order number in any communication.
Terms & Conditions
All goods sold by us to you are sold on the terms of trade set out below. We may at any time vary these terms of trade. These terms of trade may not otherwise be varied unless agreed by us in writing. In these terms of trade, references to “we”, “our” or “us” are references to Workshop Hero and references to “you” and “your” are references to the customer.
You will be deemed to have read and accepted these terms of trade when you confirm an order for goods or services by clicking on the “SUBMIT” button or “I ACCEPT” button. Once your order has been accepted by us this will constitute a binding contract for the supply of the goods on these terms of trade.
Price and Payment
For all goods ordered by you, you must pay the price for the goods specified on our website at the time your order is accepted by us. All payments are to be made by credit card (we accept Mastercard, Visa) or bank deposit. We may contact you directly to confirm your credit card details. All prices are in Australian dollars and are inclusive of GST.
You will pay shipping charges on any goods you order from us and all goods delivered within Australia incur a freight and handling charge which is dependent on your location.
Property and risk in goods ordered by you from us will pass to you upon delivery of the goods to your specified delivery address for the relevant order.
To the extent permitted by law and subject to the provisions of this clause:
- All warranties, representations and guarantees (whether express, implied or statutory) are excluded;
- We will not be liable for any indirect losses or consequential damages of any kind suffered or incurred by you; and
- We limit our liability to the replacement, or replacement cost and the delivery cost, of the relevant goods at our option.